Our average response time to tickets
1 to 12 hrs on Weekdays
4 to 24 hrs on Weekends / Holidays
At the EAC directory, we take your cyber security seriously. Due to the current COVID-19 pandemic, we have noticed a trend in the increase of malware/spyware attacks through email (email spoofing / faking)
We have also noticed an increase in the number of emails sent to us from persons who are not our clients leading to slower support response times.
As a result, we will only be responding to tickets opened from the client area.
To Log in to the Client Area, Click here https://eacdirectory.co.ke/clientarea.php
To reset your password, click here: https://eacdirectory.co.ke/password/reset
To Open a ticket, Click here https://eacdirectory.co.ke/submitticket.php
For faster self-service on issues such as the ones listed below,
Creating an email account
Changing an email password
Access to a website control panel
Register / Renew or Transfer a domain name
Change Nameservers for a domain
Please watch this short video on navigating the client area