mail issues - EAC directory

email issues and response


Issue	Solution
What is the domain name?
May i have the affected Email address?
Is it just one email or all of them	Verify the number of email address
E-mail Problems	Suggested solutions
0. Password or email spelling	Ask for screnshots
1. Disk space is FULL	Check cpanel
2. Filter created e.g. Discard	Check cpanel
3 Individual email address. ( Suspended/ Quota)	Check cpanel
4. Email sending limit Exceedec is 200 e-mails for shared hosting
5. Can not verify server identity Ip or mail.domain name
The solution is check if Auto SSL is renewed
E.g It keeps failing for askmeaviation.com
6. Domain expired	WHOIS
7. No associated hosting	Leafdns
Mission or Wrong mx records	CHeck ( Cpane, Google, Priority)
IP blocked	Give them webmail login link
EMail routing
EMAIL DELIVERY ISSUES
Check your DNS settings	Simply navigate to intoDNS.com, enter your domain name, or intoDNS.com/your domain name. If there are any red boxes you need to address it immediately
Check the Webmail client	Check webmail by going to domain/webmail(replace it with your domain name) Log in with your email address and password. Check that you can receive email
Track Delivery in cPanel	Log in to Cpanel, and click on Track Delivery. It shows you exactly whats going on with all your emails.
	If yellow, email filtered

FIX OUTLOOK NOT SENDING OR RECEIVING EMAIL
Working offline	Set your outlook to online

Server settings	Go to account settings, server name should be the same for both incoming and outgoing mail

	POP3, Incoming port=110, Outgoing port=25 or 2525
	IMAP, Incoming port= 993, outgoing port=465


Junk folders	Check if the emails you are missing were marked as junk

Remove some connected accounts	You can open a maximum of 20 other accounts to your outlook account. If connected more than 20 accounts you will not be able to send or receive emails

Check filters	Remove unnecessary filters

Check Email rules	Click on files then manage rules and alerts. Delete any rule that moves emails to junk

Full inbox	Clean inbox to create room for new emails
	Click on home, clean up (choose from the three options).

Close outlook completely	Then reopen the outlook