Frequently Asked Questions
1. Common Website Errors
2. How to make a payment
1. .co.ke Promotions
The price of ksh 580 is for clients who make the order by themselves and pay via MPESA. The domains CANNOT be transferred away untiL after 2 years. This is to prevent registrars abusing our offers since we sell below wholesale price. If you have to transfer away then you have to make FULL payment of ksh.999 ( Pay the difference i.e ksh. 419, against the same invoice)
2. No commercial, unlawful or harmful use of the EACdirectory Website
You will not use the EACdirectory Website in any way that is unlawful, or harms EACdirectory, its affiliates, resellers, distributors, service providers and/or suppliers. You may not use the EACdirectory Website in any manner that could damage, disable, overburden, or impair the EACdirectory (or the network(s) connected to EACdirectory) or interfere with any other party’s use and enjoyment of the EACdirectory Website.
3. Bulk Emailing , and Spamming is prohibited
You will not use our products and services to Send Bulk Emails and Spam other users . You may not use the same in any manner that could damage, disable, overburden, or impair our network(s) or interfere with any other party’s use and enjoyment of their services / products
The limits on emails per server are as follows
The email sending limit shared across all the emails on the domain per hour is as follows
Corporate Hosting -500 per Hour
SME Hosting - 200 per Hour
Should you require Bulk email sending, we recommend Bulk sending softwares like https://mailchimp.com/ , https://www.aweber.com/ e.t.c
4. Materials you post or provide: communications monitoring
For materials you post or otherwise provide to EACdirectory website related to the EACdirectory Website you grant EACdirectory permission to Use, copy, distribute, transmit, publicly display, publicly perform, reproduce, edit, modify, translate and reformat your Submission, each in connection with the EACdirectory Website
5. Liability limitation; your exclusive remedy
In no event will any EACdirectory party be liable for any damages, including without limitation any indirect, consequential, special, incidental, or punitive damages arising out of, based on, or resulting from this agreement or your use of the EACdirectory website, even if such EACdirectory party has been advised of the possibility of such damages The exclusion of damages under this section is independent of your exclusive remedy and survives in the event such remedy fails of its essential purpose or is otherwise deemed unenforceable. These limitations and exclusions apply without regard to whether the damages arise from:
If you are dissatisfied with our terms/services, or do not agree with any part of this agreement, or you have any other dispute or claim with or against any EACdirectory with respect to this agreement or the EACdirectory services, then your sole and exclusive remedy is to discontinue using the EACdirectory services.
*For Corporate Linux Shared Hosting accounts, termination occurs 17 days after expiry
N/B Once a .africa domain expires, it goes to redemption period the same day.
7. Canceling A Prepaid Account
Any prepaid account cancelled within 30 days of purchase will have the remaining credit in their account refunded to them. For accounts cancelling after 30 days, refunds will only be issued at the discretion of EACdirectory
8. Domain Registrations, Transfers and change on WHOIS ( Registrant Details)
Domain registration and web hosting are two separate services. Hosting accounts do not include domain registration unless otherwise noted.Online payments are through MPESA, 2checkout.com and Paypal.com, who shall process and hold payment until the service is provided. Kenic reserves the right to refuse to register a domain without giving any reasons whatsoever. All domains transfered to EACdirectory shall not have Registrant details changed, unless you own the domain name. If a domain is transfered and you are not the owner of the domain then EACdirectory shall be notified in writing 3 days prior to any changes.(except nameserver changes)
9. Shared Hosting
EACdirectory provides limited web space to store files and other data. This limit is set by your account size. If an account is found to be using more than their allocated web space, the account holder will be contacted and required to, at their option, reduce their used space or upgrade their account. EACdirectory reserves the right to cancel or suspend any account for which web space usage cannot be negotiated in a reasonable (as defined by EACdirectory) period of time. You shall also not use your web hosting account for archiving files or as a backup service.Please note that log files, email and database size(s) are included in your overall allowed web space, if any of these are the cause of the overage, EACdirectory will be happy to assist in deleting or otherwise reducing the overall usage of your account.Unlimited Hosting has been found to be impractical and Discontinued effective April 2014 . Therefore all clients on unlimited hosting have been allocated 15 gb disk space. You are required to delete emails or be migrated to a VPS/Dedicated Server.
10. VPS and Dedicated Servers
CPU, Bandwidth and Disk Usage
Dedicated and VPS usage is limited by the resources allocated to the specific plan that you have purchased.
These can be viewed in your control panel or from your payment invoice
Back Up Copy
EAC directory highly recommends that all customers retain up to date backup copies of their data off site for disaster recovery purposes.
EAC directory provides complementary backup services for our VPS customers. These snap shots are taken every other day and stored for approximately 7 days.
Customer agrees to maintain a current copy of all content hosted by EAC directory notwithstanding any agreement by EAC directory to provide back up services.
Customer acknowledges that any backups provided by or for EAC directory services are a courtesy service intended for disaster recovery only and that EAC directory does not warrant or guarantee the availability, integrity, content or operability of these backups.
Your server may not:
1.exceed a 15 minute load average greater than two (2) times the amount of CPU cores given.
2.run public IRCd's or malicious bots.
3.run any type of BitTorrent client or tracker that links to or downloads illegal content.
4.use an Open/Public proxy, or utilize a proxy to access illegal/malicious content.
5.use I/O intensive applications which adversely affect normal server operations.
11. Account Services
EACdirectory provides domains and web hosting services within the various limits specified by each web hosting plan.In order to offer these services, we must at times take action to prevent some customers from interrupting or restricting services to other users.
12. .ug and tz domains
While every attempt will be made to register the domains ordered for by our customers, we shall not take responsibility when they are registered by other parties before we do so. These are offline processes takes from 24 to 36 hours.
13. .Africa Domains
Upon expiry, a .Africa domain name enters the redemption period during which time, the domain name can be renewed at an additional penalty of Ksh. 2,200. But if payment is not made 30 days after the expiry, the domain is automatically deleted and made available for new registration.
14. WHOIS scripts and Domain availability
WHOIS Scripts are prone to errors since their parameters can be changed by registries (.ke, ug, tz e.t,c) hence we shall not take responsibility if a our system shows that it is available, paid for but registration proves unsuccessful
Privacy Protect : This is an annual charge, fully automated and the dates are sync with the dates of domain. It is good practice to buy both at the same time. There is no prorated charge for this service, therefore it has to be paid for in full, irregardless of when the domain was registered
15. Expired TLD Renewals
16. Backups Policy
17. Log Files And Other Volatile Data
To maintain server performance, EACdirectory may, from time to time, delete any log files or temporary data from its servers. There is no set time period in which this process will take place.Customers are advised to make copies of any log or temporary files they wish to retain. EACdirectory accepts no responsibility or liability for loss of log or temporary files.
18. Site Statistics
EACdirectory provides access to a real-time graphical statistics application for each domain hosted. Due to the involvement of third-party components and the complexity of the links between domains, accounts and the statistics server, statistics may be unavailable from time to time. As with any other account data, EACdirectory accepts no responsibility or liability for loss of historical statistical data.
15. Bandwidth Usage / Up time
As the need arises, EACdirectory will upgrade the overall bandwidth available to accommodate the growing needs of our users. However, if any site or account produces abnormal (as decided by EACdirectory) amounts of web site, email or any other traffic, EACdirectory will take action to throttle or disable access.If an account is found to be using excessive bandwidth, the account holder will be contacted, and required to (at the discretion of EACdirectory) either upgrade their account or pay a bandwidth usage charge as per the pricing scheme on the EACdirectory web site. EACdirectory reserves the right to cancel or suspend any account for which bandwidth usage cannot be negotiated in a reasonable (as defined by EACdirectory) period of time.We guarantee an up time of up to 99%.
17. Customer Support
It has been the goal of EACdirectory since its founding to provide top-quality customer support and satisfaction. This section clarifies our role in providing a web hosting service. There are various features such as ASP, ODBCs, PHP, etc. that we provide to our users. Due to the complex nature of supporting such services, we are unable to support users in learning how to take advantage of them. Our support team will ensure that the settings are correct on our servers, but we may be unable to assist users in setting up their own files and applications. At the discretion of EACdirectory, we are able to provide some advanced support services. Depending on the scale and complexity of the work, a support fee may apply, with details provided on application.
18. Web Usage
EACdirectory endeavors to provide a safe Internet environment for our users, and members of the public. As an extension of this policy, EACdirectory strictly prohibits any account hosted on our servers from containing certain types of material. These include, but are by no means limited to: • Commercial software, made available without the consent of the copyright holder.
19. Payment using Credit / Debit card / Paypal
If you are in kenya, we advise you to make payment in cash, cheque or MPESA paybill. Credit card / Debit card or Paypal is high due to currency fluctuations and Merchant transaction Fees. It is your responsibility to check on the amount charged at checkout point
20. Payment and receipts
When the system sends a receipt, it only acknowledges receipt of payment, and not delivery of the service. If service is not delivered, we shall issue a refund.
Resellers are an integral part of our business.Responsibilities of resellers are:
We reserve the right to take decisions that will ensure client continued business operations.
All decisions taken by the registry or registrar about clients domains is final. In the event that you decide to take legal action, you shall enjoin the client in the suit
22. Changes to the EACdirectory website
The EACdirectory parties may change the EACdirectory website or delete features in any way, at any time and for any reason. As you use the EACdirectory website , you should expect to receive, access or use information, materials, graphics, software, data and content (collectively, “content”) originated by EACdirectory and persons other than EACdirectory (any such person is referred to as a “third party”). You acknowledge and agree that the EACdirectory parties are not responsible or liable for:
The limitations, exclusions and disclaimers in this agreement apply to the maximum extent permitted by applicable law, and are not intended to deprive you of any mandatory protections provided to you under applicable law.