b)Hosting Accounts (Emails and websites) will be terminated (contents deleted) 27 days after expiry of the domain or hosting. Upon such termination any information you have stored on the EACDirectory Servers will not be retrieved later. This shall apply to data on addon domains and sub domains if the primary/main hosting account is not renewed. It is your responsibility to check and confirm that the addon domains and its contents are backed up and transfered before you terminate the account or cancel it
You shall also not use your web hosting account for archiving files or as a backup service.
Please note that log files, email and database size(s) are included in your overall allowed web space, if any of these are the cause of the overage, EACdirectory will be happy to assist in deleting or otherwise reducing the overall usage of your account.
i) Customer Support
It has been the goal of EACdirectory since its founding to provide top-quality customer support and satisfaction. This section clarifies our role in providing a web hosting service.
There are various features such as ASP, ODBCs, PHP, etc. that we provide to our users. Due to the complex nature of supporting such services, we are unable to support users in learning how to take advantage of them. Our support team will ensure that the settings are correct on our servers, but we may be unable to assist users in setting up their own files and applications.
At the discretion of EACdirectory, we are able to provide some advanced support services. Depending on the scale and complexity of the work, a support fee may apply, with details provided on application.
j) Web Usage
EACdirectory endeavors to provide a safe Internet environment for our users, and members of the public. As an extension of this policy, EACdirectory strictly prohibits any account hosted on our servers from containing certain types of material. These include, but are by no means limited to:
• Commercial software, made available without the consent of the copyright holder.
• Music (such as MP3s, etc.) made available without the consent of the copyright holder.
• Other material that would be illegal to distribute.
• Documentation on hacking, software piracy, counterfeiting, bomb making, etc. posted with the intent of fostering criminal activity.
• Sites promoting hate crime toward any group.
As well as any other material that would be illegal in the jurisdiction in which the web server is located, and any other material deemed unsuitable by EACdirectory. Any site hosted by EACdirectory which breaches these terms will be stopped in expectation of a site cleanup. An administrative fee may be charged in order to reactivate the site, once this cleanup has taken place.
k) .ug and tz domains
While every attempt will be made to register the domains ordered for by our customers, we shall not take responsibility when they are registered by other parties before we do so. These are offline processes takes from 24 to 36 hours .
l) Free Google Apps
We configure the Google apps emails for FREE.(Ksh.2320 Fee charged if you change domain provider) When you reach 10 email accounts, you will have to Upgrade to the Gmail for business. Gmail for business offers 25 GB of storage per user, powerful spam filtering, BlackBerry and Outlook interoperability, and a 99.9% uptime SLA. Each of the Business package goes for pay at the rate (ksh. 6960 per email account /Year ). Click here for more information. We Configure the Free Google apps at no cost to all of our clients.
m) Payment using Credit / Debit card / Paypal
If you are in kenya, we advise you to make payment in cash, cheque or MPESA paybill. Credit card / Debit card or Paypal is high due to currency fluctuations and Merchant transaction Fees. It is your responsibility to check on the amount charged at checkout point
n Payment and receipts
When the sytem sends a receipt, it only acknowledges receipt of payment, and not delivery of the service. If service is not delivered, we shall issue a refund.
o) WHOIS scripts and Domain availability
WHOIS Scripts are prone to errors since their parameters can be changed by registries (.ke, ug, tz e.t,c) hence we shall not take responsibility if a our system shows that it is available, paid for but registration proves unsucessful